5 Reasons We’re Grateful This Thanksgiving

It’s Thanksgiving week, and we’re getting ready to gather with family and friends, to share a meal, and hopefully enjoy each other’s company.  It’s a fine time for us at Rainbow Movers, in our 35th year, to remember all we have to be thankful for:

Our Rainbow Movers team

One of the best things about running our moving business is the team that we have here.  Some of us have worked together for more than 25 years, most for a decade or more.  We share the same values – an honest day’s work for an honest day’s pay and dedication to serving our customer’s needs. It feels good to get up in the morning knowing that if we do our job well today, our customers will keep returning, their associates will hear about us, and our business will continue successfully.

Brooklyn

We love our neighborhood.  Park Slope and Gowanus have grown larger and buildings have grown taller, but they remain diverse communities filled with vibrant, forward-looking people, who occupy a wide range of ethnicities and incomes. This neighborhood still has the pulse of old New York. We are especially grateful for resources like the Park Slope Parents website, an essential online community that helps the families that we move into our neighborhood.

Our landlord and his team

As many renters know, having a great landlord is rare. Especially in the impersonal world of leasing a commercial space, good landlords are hard to find. We are very fortunate to have not only a great space for our office and warehouse, but also to have as our neighbor, a terrific landlord and his team, who are ecologically conscious, civic minded, and honest.

Our extended team

We’re also fortunate to have many wonderful resources. They are not only great partners for our business, but many of them have also become great friends. If you take a look in our moving resources section, you will see many of our friends and partners listed here. We have personally worked with all of the people, and we heartily recommend their services.

Great stories

If you have been reading this site for a while, you’ve probably seen some of our movers’ tales. Another of the rewards of being in business for so long is the opportunity to meet and get to know so many people.  Everyone has their own unique story, and it is fascinating to hear them.   Now we have some too!

I like to hear other people’s stories.  In the early mornings when I commute into the office, I love to play NPR podcasts , particularly The Moth and This American Life-engaging programs telling true stories.

What are you grateful for this year? Best wishes for a peaceful, and fun holiday!

Flat Rate May Deliver Cut Rate Quality

Why Flat Rate Moving Services May Deliver Cut Rate Quality

Last week, we answered one of the most common questions we get: How much will my move cost? This week we’re answering another question customers often ask us: Why doesn’t Rainbow Movers offer flat rates for our services?

One of the biggest reasons is because we believe we can offer excellent customer service at a fair price and still pay a living wage to our employees.

Moving companies that offer flat rates often pay their movers a percentage of what they charge rather than an hourly wage.  If the flat rate is estimated well, everything may turn out OK for the movers.

But if the flat rate is meant to undercut the realistic estimates of other movers (which is often the case), the employees of the flat rate company will suffer.  Only generous tips from customers will make up for lost wages.  Unfortunately, movers don’t always get good tips.  Crews can end up working at or under minimum wage.

Because of this, flat rate moving companies don’t often have experienced crews who are loyal to the company. Instead, they’re more likely to have less experienced guys on their trucks who may also be less concerned about the quality of their work.

In this situation, the movers also understand that the more time they spend on a job the lower their hourly rate will be.  For the movers to rush the job may mean that your delicate belongings may not be handled so delicately.

The advantage of working with Rainbow Movers is that we give you an honest and realistic job estimate, based on a clear discussion of the conditions of each move. In most cases, we will guarantee that the job will not go over the estimate. We hope it will end up costing less, and often it does.  But on occasions where the conditions change, our customers understand and appreciate that even though their costs will change as well, the quality of our work will not.

Here is a scenario where our approach led to a better result:

Recently, a repeat customer called us and asked us for an estimate to move a relative’s bedroom furniture from one house to another, and then some things from that 2nd house to her own house. We estimated the costs based on this information.

When we got to the relative’s place, we found out that instead of just moving bedroom furniture, we were being asked to move most of the furniture in the house, and none of the things in and on the furniture were packed.  And another delivery location was added for a few items after the delivery to our customer.   Our crew notified our office, and we contacted the customer.  All agreed we could handle the changes.

Our guys, who have worked with us for decades, did the job well and were able to make all the deliveries in an unexpectedly long day.  Had we all known what would have been involved, we’d have scheduled a larger crew, the movers and our customer could have gone to bed at a reasonable hour, and the cost would have been the same.

Because the movers had experience working together, they could confidently rely on each other.  The unexpected changes increased the costs to our customer, but also increased her appreciation for our work.

You Made the Move, Now Make a Change

There can be something transformational about moving into a new space. First you get the chance to say hello to the historical parade of things you have valued enough to keep and keep again as you pack and unpack each individual item. Then there are the things you now have the opportunity to say goodbye to. Change can freshen your perspective as you make a new start living in new space.

So why stop with just the changes to your space and the things you put in it? Your move is also an opportunity to make other changes you may have been meaning to make in your life for a while.

Rainbow Movers is a company that aims to make the process of moving into your new home, office or venue as stress-free as possible. We also like it if we get the chance to help our clients take the adventure of their move even further by introducing them to some great people we know and trust, who provide extremely useful and forward-looking services.

Olympic athletes never make a move without consulting with their coaches, who become accountability partners in crystallizing and achieving goals. We could all benefit from this kind of coaching partnership in our business and personal lives. Coaches offer invaluable and personally applied expertise. I’d like to speak up for two coaches I know well, whose work has affected m in business and in my everyday life.

Jeri Quinn of Driving Improved Results is a business coach who can help you motivate your employees, grow your business, improve your results, or any other business related challenges you may be facing.  Whether you own your own business or lead a team in a company, Jeri can help you set goals effectively and develop the best strategy to reach them. She has helped Rainbow Movers immensely (watch the video above), and we can’t recommend her services highly enough.

Christy Goldfeder Delicious Life Health Coaching will help YOU take control of your diet!  Taking care of yourself means eating right, exercising, and getting the rest you need.  Simple, right? Well, we know it’s not always simple at all. That’s when an expert in nutrition and wellness like Christy can bring her experience to your individual needs. Christy’s down to earth style makes these concepts easy to understand as she coaches you. Her technique does not involve starving, but rather a diet change, timed to the seasonal availability of fresh food, and our individual seasonal body needs. One size does not fit all, but many of us can end up a size or two smaller by eating better.

Whether you focus on your business or your personal life, or both, these two outstanding professionals are dedicated to helping people just like us. The trick is that you have to be ready to work with them, ready to make the changes, and ready to enjoy all the benefits. If that works for you, then we encourage you to call Jeri and/or Christy to learn more about their services and find out how they can work with you.

~Lenny