Under the Bed (Monsters)

Flat Rate May Deliver Cut Rate Quality

Why Flat Rate Moving Services May Deliver Cut Rate Quality

Last week, we answered one of the most common questions we get: How much will my move cost? This week we’re answering another question customers often ask us: Why doesn’t Rainbow Movers offer flat rates for our services?

One of the biggest reasons is because we believe we can offer excellent customer service at a fair price and still pay a living wage to our employees.

Moving companies that offer flat rates often pay their movers a percentage of what they charge rather than an hourly wage.  If the flat rate is estimated well, everything may turn out OK for the movers.

But if the flat rate is meant to undercut the realistic estimates of other movers (which is often the case), the employees of the flat rate company will suffer.  Only generous tips from customers will make up for lost wages.  Unfortunately, movers don’t always get good tips.  Crews can end up working at or under minimum wage.

Because of this, flat rate moving companies don’t often have experienced crews who are loyal to the company. Instead, they’re more likely to have less experienced guys on their trucks who may also be less concerned about the quality of their work.

In this situation, the movers also understand that the more time they spend on a job the lower their hourly rate will be.  For the movers to rush the job may mean that your delicate belongings may not be handled so delicately.

The advantage of working with Rainbow Movers is that we give you an honest and realistic job estimate, based on a clear discussion of the conditions of each move. In most cases, we will guarantee that the job will not go over the estimate. We hope it will end up costing less, and often it does.  But on occasions where the conditions change, our customers understand and appreciate that even though their costs will change as well, the quality of our work will not.

Here is a scenario where our approach led to a better result:

Recently, a repeat customer called us and asked us for an estimate to move a relative’s bedroom furniture from one house to another, and then some things from that 2nd house to her own house. We estimated the costs based on this information.

When we got to the relative’s place, we found out that instead of just moving bedroom furniture, we were being asked to move most of the furniture in the house, and none of the things in and on the furniture were packed.  And another delivery location was added for a few items after the delivery to our customer.   Our crew notified our office, and we contacted the customer.  All agreed we could handle the changes.

Our guys, who have worked with us for decades, did the job well and were able to make all the deliveries in an unexpectedly long day.  Had we all known what would have been involved, we’d have scheduled a larger crew, the movers and our customer could have gone to bed at a reasonable hour, and the cost would have been the same.

Because the movers had experience working together, they could confidently rely on each other.  The unexpected changes increased the costs to our customer, but also increased her appreciation for our work.

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